by Brittain Ladd | Jul 16, 2026 | AI, Newsletter, Retail
I recently became aware of a fascinating robotics program implemented by the Mayo Clinic. I learned of the program from a reporter who contacted me and asked for my opinion on the topic of robots in hospitals. She casually mentioned that the Mayo Clinic is using...
by Brittain Ladd | Jul 13, 2026 | AI, Logistics, Retail, Strategy
Game theory tells you what position you must hold. Statistics tells you the odds your plan actually gets you there. Almost no company computes either. Ask a Fortune 500 strategy team what their plan is, and you will receive a narrative: a market thesis, a three-year...
by Brittain Ladd | Aug 6, 2025 | AI, Logistics, Retail, Supply Chains
I broke the story that Convoy was going out of business. Dan Lewis will confirm this. Out of respect for Dan, Grant Goodale, and the hardworking team from Convoy, I gave Dan several extra days to find a buyer for Convoy instead of me immediately writing a LinkedIn...
by Brittain Ladd | Jan 1, 2025 | AI, Delivery, E-Commerce, Grocery, Logistics, Microfulfillment, No Retreat, No Surrender, Retail
This article originally appeared in Forbes. July 8, 2018 Aside from Amazon’s acquisition of Whole Foods, few grocers generated as much press and excitement in 2017 than Lidl’s arrival in the United States. Opening its headquarters in Arlington, Virginia,...
by Brittain Ladd | Dec 4, 2023 | AI, Delivery, E-Commerce, Grocery, Logistics, Microfulfillment, No Retreat, No Surrender, Retail, Strategy, Supply Chains
What you are about to read is my opinion. Beginning in late 2022 and throughout 2023, current and former employees of the grocery micro-fulfillment company, TakeOff, began to reach out to me to provide updates about what’s going on inside the company. I’m...
by Brittain Ladd | Jul 21, 2023 | AI, Grocery, No Retreat, No Surrender, Retail
According to this article by Jinjoo Lee, supermarkets are losing market share and customers to big-box retailers like Costco Wholesale who has a highly efficient operating model and leans on membership fees and sales volume to generate revenue and profits. Walmart,...
