by Brittain Ladd | Aug 3, 2020 | E-Commerce, Grocery, No Retreat, No Surrender, Retail
Articles about Instacart continue to appear in the press but for all the wrong reasons. The most recent articles outline that Instacart workers are losing money because bots are being used by some Instacart workers to snatch the most lucrative orders within...
by Brittain Ladd | Jul 10, 2020 | Delivery, E-Commerce, Grocery, Retail
I had the pleasure of recently speaking with Louis Borders, the founder of Borders bookstores, and the first heavily-automated online grocery retailer, Webvan. I didn’t just interview Borders and ask him the same questions he’s already been asked hundreds...
by Brittain Ladd | Apr 5, 2020 | E-Commerce, Grocery
Prior to the COVID-19 pandemic, retailers in the United States were focused on remodeling their stores and improving the in-store experience for customers. Supposed retail experts and grocery analysts argued vociferously that the only way for retailers to be able to...
by Brittain Ladd | Mar 13, 2020 | E-Commerce, Grocery
Google the words “grocery retailing” and invariably, millions of articles will appear advocating the importance and growth of online grocery sales. Currently, online grocery sales account for around 4% of the grocery market. Most retail analysts predict...
